Frequently Asked Questions

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Biba.

All of Biba orders are shipped within India from our warehouse in New Delhi, India AND Bangalore, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

No. At this point we are unable to offer overnight or expedited delivery service.

All Biba orders are shipped door to door, via FedEx internationally, and via a number of shipping companies within India from our warehouse in New Delhi, India to your provided shipping address.

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

Estimated during the checkout

All of Biba orders are shipped internationally from our warehouses in New Delhi and Bangalore, India to your provided shipping address via FedEx. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FedEx to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FedEx for import duties and taxes, you will have to pay FedEx directly at the time of delivery.

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: Biba does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of International and domestic deliveries the shipping company will make three attempts to deliver your package. In case of International deliveries for orders over $400 FEDEX generally requires a signature. For orders less than $400 it is the discretion of the FEDEX driver if a signature is required. If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company's customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift..

Once You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties.

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Biba.

NO REFUNDS and REPLACEMENTS would be entertained for International shipments

NO REFUNDS and REPLACEMENTS would be entertained for International shipments

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Biba account on Biba website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.biba.in through the FedEx tracking system.

You do not have to create an account on biba.in when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (customercare@bibaindia.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Biba sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - PayU and PayPal.

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

Your order will be billed in the currency of your debit / credit card. All the prices shown on Biba website would be in US$ or INR depending on the ordering and delivery location. For all deliveries in India, you would view and pay the Indian Rupee prices, while for all international deliveries outside of India, you would view the US$ prices. * International Shopper + International Delivery = USD prices * International Shopper + India Delivery = INR prices * India Shopper + International Delivery = USD prices * India Shopper + India Delivery = INR prices

Yes. Gift Vouchers are available at all our stores.

The Head Office is in New Delhi at: C Plot No. 8, A-2, Khasra No. 659/2, Chattarpur Ext., Near Tivoli Garden, New Delhi – 110074, India Tel: +91-11--41169005, email: customercare@bibaindia.com, info@bibaindia.com

We retail our products through exclusive company-owned stores as well as franchise stores across India. For a detailed list of Biba stores in India, visit Stores on the bar above. We also offer online sales through our Biba website at www.biba.in

Yes, we now offer online sales through our Biba website at www.biba.in to all countries. In addition, we sell Biba products to retail and wholesale buyers around the world through our export department based at Biba headquarters in New Delhi, India.

We ship to all countries except those on Restriction List . If you would like to request a shipment to a country which we are not currently servicing, please contact us (customercare@bibaindia.com, info@bibaindia.com) to inquire if we can ship to your location.

We ship to all countries except those on Restriction List . If you would like to request a shipment to a country which we are not currently servicing, please contact us (customercare@bibaindia.com, info@bibaindia.com) to inquire if we can ship to your location.

Please email us through our Contact Us page.Please email us through our Contact Us page.

Please go to our unsubscribe page.

No, we will not share your information with others. For more details, please read our Privacy Policy.

Yes. You can email us your order at customercare@bibaindia.com.

If you have any problems or concerns about your order, please email us at customercare@bibaindia.com.